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Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer
We will exchange or refund products provided that:
- there is valid proof of purchase, i.e. till slip or gift receipt;
- it is within 30 days of purchase;
- it is in its original packaging or condition, i.e;
- the security seal or shrink wrap is intact (if applicable)
- it is unworn and unused and the price ticket is attached
Partworks may be exchanged or refunded if the current partwork is still on sale in the store and it is in its original condition and packaging, and valid proof of purchase is presented.
The following additional terms and conditions may apply:
Appliances, Electrical, Electronic, Digital Products
Faulty appliances, electrical, electronic and digital products (including gaming consoles and accessories) will be repaired, replaced or refunded subject to supplier warranties and terms and conditions provided that:
- you have used the product in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
- the original components and accessories are also returned
- the original plug has not been tampered with
- the product was used for domestic purposes only
Faulty digital products (including gaming consoles and accessories) will be exchanged if returned within 7 days of purchase, subject to supplier warranties and terms and conditions.
Furniture
Faulty Furniture will be exchanged for the same or similar product within 6 months subject to supplier terms and conditions provided that:
- you have used the product in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
- the product was used for domestic purposes only
CD’s, DVD’s, PC and Gaming Software
Faulty CD’s, DVD’s, PC and Gaming Software will be exchanged for the same item
Cell Phones and Airtime
- Cell phones may not be refunded
Faulty cell phones will be exchanged or repaired subject to the relevant network provider’s terms and conditions (Please read the Customer Pick-up Document for the terms and conditions that apply to cell phones)
- Airtime will not be refunded or exchanged
Jewellery and Watches
Faulty jewellery and watches will be exchanged or repaired subject to supplier warranties and terms and conditions
Gift Cards
- Gift Cards will not be exchanged for cash and no change will be given. However, the balance will remain on the gift card
- Lost Gift Cards will only be replaced on presentation of proof of purchase
Items which cannot be Refunded or Exchanged
In the interest of hygiene standards the following products will not be refunded or exchanged: sSwimwear, underwear bottoms, eveningwear, hosiery, hair extensions & accessories, cosmetic accessories, earrings, body piercing products, infants bottles, feeders, breast pumps, dummies, baby consumables, personal care products and all medicines. Magazines may not be refunded or exchanged.
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Please read supplier warranties as additional terms and conditions may apply.
For further assistance please ask in-store.
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Account Related Queries
For any account related queries and balance enquiries please call 0860 112 442.
Share your Experience
Tell us about your experience in our stores. Talk to our Store Manager about our service and our products or contact our Customer Care Line on 0800 203 925.
You can also mail us at customerrelations@edcon.co.za
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