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Some frequently asked questions

You can easily pay your Jet Thank U Account In-store or using any of the options listed here.  You can send your account queries to accountsdbn@edcon.co.za or accountsjhb@edcon.co.za or call us on 0860 113 639.

Please note that due to us complying with health and safety regulations, we have reduced the number our staff in our call centres. We will still aim to answer your queries as quickly as possible.

You can view your latest statement by downloading the My Thank U App from your device’s app store. Alternatively, you can visit www.jetstatement.mobi. Should you require further assistance then you can email your account queries to accountsjhb@edcon.co.za or call 0860 113 639.

Please note that due to us complying with health and safety regulations, we have reduced the number our staff in our call centres. We will still aim to answer your queries as quickly as possible.

No problem, you are allowed to use your 19 digit account number, 16 digit card number or 13 digit ID number as a reference when you make a payment. Should you require any assistance you can email your account queries to accountsjhb@edcon.co.za or call 0860 113 639.

Please note that due to us complying with health and safety regulations, we have reduced the number our staff in our call centres. We will still aim to answer your queries as quickly as possible.

You can view your latest statement by downloading the My Thank U App from your device’s app store. Alternatively, you can visit https://www.jetstatement.mobi/index.aspx. Should you require further assistance, you can email your account queries to accountsjhb@edcon.co.za or call 0860 113 639.


Please note that due to us complying with health and safety regulations, we have reduced the number our staff in our call centres. We will still aim to answer your queries as quickly as possible.

Please forward your proof of payment to accountsdbn@edcon.co.za / accountsjhb@edcon.co.za. Our team will ensure that the payment is allocated to your account.

Please note that due to us complying with health and safety regulations, we have reduced the number our staff in our call centres. We will still aim to answer your queries as quickly as possible.

Yes, you can Lay-By any items that are allowed as per the level regulations outlined by the government.

Yes, you are welcome to visit our store to collect or pay for your items on Lay-By.

Yes, you can cancel your Lay-By at any time by simply visiting the store which you initially placed your Lay-by and the deposit will then be returned to you.

Yes, Returns and Exchanges are allowed during the lockdown period. You can visit us in-store and a friendly staff member will assist you. Please note that all necessary safety protocols are exercised on all products that have been returned or exchanged.

We love that you’re shopping with us again during this difficult time, but unfortunately, the national lockdown has affected some of our deliveries. As a result, products may vary in-store. Hurry to your nearest Jet to shop for more of our #JetFashion!

Our stores are operating under various trading hours based on their location and the lockdown restrictions within that area. You can simply reach out to a store near you by contacting them directly using our store locator. We’re glad to see that you’re interested in coming to visit our stores. We have placed strict safety measures in all stores for your shopping experience.

FOR MORE INFORMATION ABOUT COVID-19,PLEASE VISIT SACORONAVIRUS.CO.ZA