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FAQs

You can search for your nearest Jet store by clicking here

 You can hand in your CV in at any of our stores and they will pass it onto our HR Department on your behalf

You can research modelling agencies that you can sign up with and they will help you with possible opportunities/castings from there. Good luck!

Yes, returns and exchanges are allowed. You can go in store and they will assist you accordingly. 

Yes, lay-by is allowed in all our stores. You can also collect and/or pay your current lay-by. You may also cancel your lay-by

It is taking longer than usual to allocate payments, due to the team’s limited capacity. We can assure you that the payment will be allocated to your account in due course. You can forward your proof of payments or any further account queries to accountsdbn@edcon.co.za / accountsjhb@edcon.co.za. We apologise for the inconvenience.

Updates and feedback will be a bit delayed as the team is operating on limited capacity. The team will attend to your query as soon as they can, we sincerely apologise for any inconvenience caused. 

Unfortunately, new account applications are not being processed during this period. We’ll keep you posted should there be any developments in this regard.

Yes, you can pay your account in any store

Thank you for your interest, however, unfortunately, we have chosen to focus on our in-store experience in the short term and no longer offer online shopping. If you would like, you can use our store locator to find your nearest store, or visit our social media accounts to view our latest fashion on Jet’s Instagram @Jet_Fashion as well as Jet's Facebook page @JetGoodForLife

We have found that there is a clear indication that the customer prefers to touch-and-feel, as well as try-on garments, footwear and other products prior to making a purchasing decision. Jet has, therefore, taken a strategic decision to place greater emphasis on the customer in-store experience. Whilst eCommerce remains part of our long term strategy, we will still be creating inspirational content across all our social platforms, to inspire you and showcase our latest fashion offerings.

After analysing Jet’s customer data, there is a clear indication that our customers prefer to touch-and-feel, as well as try-on garments, footwear and other products prior to making a purchasing decision.  We have therefore, taken a strategic decision to place greater emphasis on the customer in-store experience. eCommerce remains part of our long term strategy, and for now we will still be creating inspirational content across all our social platforms showcasing our latest fashion offerings.

This is effective as of 29th June 2019

All current orders in the system will be fulfilled and delivered to you.  For any concerns or queries about your order please click here

No, Jet is not closing down. Jet has taken a strategic decision to place greater emphasis on the customer in-store experience.  Jet will remain a value fashion retailer that aims to supply the latest trends in quality clothing, shoes, accessories, beauty and homeware at the best prices for the entire family. Jet’s ultimate aim is to provide an enhanced store environment that brings pride to every shopper through its fashion options, size range, easy payment terms and customer service.customer service.

Yes, you will still be able to see all your favourite fashion on Jet’s Instagram @Jet_Fashion as well as Jet's Facebook page @JetGoodForLife. Follow now to make sure you don’t miss out on the latest trends, tips, celeb fashion news and all our great deals. You can also comment to us and tell us how you think we are doing. 

We will assist you in finding the product you need and have it delivered to your nearest store.

This range will now be available in select stores.

No, we will be retaining our website along with all social media platforms with the hope to bring back eCommerce in the future. 

We cannot say for sure at this point in time,  however, we will still be maintaining an online presence and creating inspirational content across all social platforms, to showcase our latest fashion offerings.  We will continuously engage with our customers in this regard. 

As a Jet Account Card Holder, there is important information you need to be aware ofSee More